Learn about the
Impact of Volunteerism
& Service
From the daily ways we help our friends and neighbors, to the time and talent we devote to community organizations, to how we use our voices to spread awareness and call attention to the causes we care about, every act makes a difference.
VCEI Findings Summary
In 2023, Serve Virginia and the Virginia Service Foundation launched a comprehensive, first-of-its-kind study to understand the state of service, volunteerism and civic action in Virginia, as well as identify community priorities on the state and local levels. The primary insights are represented in this summary, including recommendations about how to best mobilize based on the data.
Let us know if your organization is interested in partnering with us to bring the VCEI data to your community.
VCEI Data Highlights
how we serve
Every Act Matters
67% of Virginians said they’ve volunteered for an organization in the past year. But if you think that’s all service is, then think again. Every day, we use our talent, treasure and voices to improve the lives of those around us and to support organizations and causes we care about. In fact:
- 7 out of 10 Virginians said they’ve informally helped out a neighbor in the past year — and 55% said they do so more than once a month.
- 51% said they’ve donated money or possessions to a non-political community organization.
- 42% said they’ve started or stopped buying products or services based on the values and practices of companies.
To learn more about how people give of their time, talent, and treasure (and what influences their decisions), see VCEI Part 2: The Current State of Engagement.
Why we Serve
Experience Inspires Action
42% of Virginians said they contribute to their communities because they have experience and skills they know can help others. But inspiration comes in many forms:
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30% said they started contributing because it was an important part of their spirituality or house of worship.
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28% said they started giving back because they were helped in a time of need.
-
49% said they regularly volunteer because helping others gives them a sense of fulfillment in their lives.
To learn more about what motivates people to get involved, see VCEI Part 3: Insights for Mobilization.
where we serve
Top 4 Places Virginians Volunteer
Those who volunteered within the past year most often did so with youth or educational organizations, food pantries or hunger relief organizations, faith communities, or health-related organizations. In addition, in the past year:
- 62% volunteered with more than one organization.
- 80% said they volunteered at least once a month.
- 79% said their level of volunteering increased or remained the same.
To learn more about where people give of their time, talent, and treasure (and what influences their decisions), see VCEI Part 2: The Current State of Engagement.
civic action
Using Our Voices
68% of Virginians said they voted in a local, state or national election in the past year. But voting isn’t the only way Virginians make their voices heard.
- 34% said they posted or shared content on social media related to a political or social cause.
- 26% said they originated or signed a written or virtual petition.
- 23% said they attended a public meeting to discuss a local issue.
To learn more about the how people use their voice to affect change see VCEI Part 2: The Current State of Engagement.
community priorities
Top 3 Needs Facing Communities
When considering the most pressing needs where they live, Virginians most often identified education, health and well-being and housing.
- 49% of those who chose EDUCATION as a top priority said teacher burnout was the number one issue to address.
- 59% of those who chose HEALTH AND WELL-BEING as a top priority said behavioral and mental health was a top-two area of need.
- 82% of those who chose HOUSING as a top priority said affordability of rental properties was the most pressing issue to address.
To learn more about the challenges our communities face and ways to address those challenges, see VCEI Part 1: Community Needs, Priorities, and Effectiveness of Actions.
learn more
The Virginia Community Engagement Index looks at the experiences and priorities of over 6,300 engaged Virginians to better understand community needs, how to create change, the impact of volunteers, and how the service sector can continue to evolve to engage more individuals in actions to help others and promote community resiliency. To learn more about the Index and how it’s being used, check out this recording from the 2023 Virginia Volunteerism Summit.
Why we Serve
Experience Inspires Action
42% of Virginians said they contribute to their communities because they have experience and skills they know can help others. But inspiration comes in many forms:
-
30% said they started contributing because it was an important part of their spirituality or house of worship.
-
28% said they started giving back because they were helped in a time of need.
-
49% said they regularly volunteer because helping others gives them a sense of fulfillment in their lives.
To learn more about what motivates people to get involved, see VCEI Part 3: Insights for Mobilization.
where we serve
Top 4 Places Virginians Volunteer
Those who volunteered within the past year most often did so with youth or educational organizations, food pantries or hunger relief organizations, faith communities, or health-related organizations. In addition, in the past year:
- 62% volunteered with more than one organization.
- 80% said they volunteered at least once a month.
- 79% said their level of volunteering increased or remained the same.
To learn more about where people give of their time, talent, and treasure (and what influences their decisions), see VCEI Part 2: The Current State of Engagement.
how we serve
Every Act Matters
67% of Virginians said they’ve volunteered for an organization in the past year. But if you think that’s all service is, then think again. Every day, we use our talent, treasure and voices to improve the lives of those around us and to support organizations and causes we care about. In fact:
- 7 out of 10 Virginians said they’ve informally helped out a neighbor in the past year — and 55% said they do so more than once a month.
- 51% said they’ve donated money or possessions to a non-political community organization.
- 42% said they’ve started or stopped buying products or services based on the values and practices of companies.
To learn more about how people give of their time, talent, and treasure (and what influences their decisions), see VCEI Part 2: The Current State of Engagement.
civic action
Using Our Voices
68% of Virginians said they voted in a local, state or national election in the past year. But voting isn’t the only way Virginians make their voices heard.
- 34% said they posted or shared content on social media related to a political or social cause.
- 26% said they originated or signed a written or virtual petition.
- 23% said they attended a public meeting to discuss a local issue.
To learn more about the how people use their voice to affect change see VCEI Part 2: The Current State of Engagement.
community priorities
Top 3 Needs Facing Communities
When considering the most pressing needs where they live, Virginians most often identified education, health and well-being and housing.
- 49% of those who chose EDUCATION as a top priority said teacher burnout was the number one issue to address.
- 59% of those who chose HEALTH AND WELL-BEING as a top priority said behavioral and mental health was a top-two area of need.
- 82% of those who chose HOUSING as a top priority said affordability of rental properties was the most pressing issue to address.
To learn more about the challenges our communities face and ways to address those challenges, see VCEI Part 1: Community Needs, Priorities, and Effectiveness of Actions.
learn more
The Virginia Community Engagement Index looks at the experiences and priorities of over 6,300 engaged Virginians to better understand community needs, how to create change, the impact of volunteers, and how the service sector can continue to evolve to engage more individuals in actions to help others and promote community resiliency. To learn more about the Index and how it’s being used, check out this recording from the 2023 Virginia Volunteerism Summit.
This material is based upon work supported by AmeriCorps under Grant No 22CABVA001. Opinions or points of view expressed in this document are those of the authors and do not necessarily reflect the official position of, or a position that is endorsed by, AmeriCorps.
VCEI Full Report Findings
The full findings of the VCEI can be found in the following comprehensive reports, which detail data by a variety of demographic factors.
Learn what respondents feel are the top challenges facing our communities and the most effective ways to address them.
From “informal” acts of service to organization-based volunteerism and civic action, see how our respondents engage to affect change in their communities.
Learn more about what motivates people to get involved and stay involved, as well as key demographic distinctions that can be used to target messaging and recruitment.
Leveraging findings from all three data reports, this narrative summary pulls it all together with insights on what we can do collectively to build a culture of service, volunteerism, and civic engagement.
Stories of Service
Virginians are making a real difference in their communities by volunteering their time and talents. Every day, we hear remarkable stories about how our volunteers have helped those around them. Know someone who is always helping others? We’d love to hear their story.

Maria Badillo
Story of Service: Maria Badillo

Clyde Roberts
Story of Service: Clyde Roberts

Jean Schiro-Zavela
Story of Service: Jean Schiro-Zavela

Teen Helps Low Income Students
Story of Service: Teen Helps Low Income Students

Therese Goding
Story of Service: Therese Goding

Averett University
Story of Service: Averett University
Award Nominations
Our awards celebrate the passion, commitment, and impact of those who go above and beyond to make a difference in the lives of others. By nominating a deserving candidate, you acknowledge their outstanding contributions and help to inspire others to follow in their footsteps. Submit your nomination today and help us shine a light on the inspiring stories of service that unite and strengthen our Commonwealth.
What’s Your Volunteer Personality?
Pair your passion with purpose. Take our Volunteer Personality Quiz and find out which volunteer direction is best for you.