Learn about the
Impact of Volunteerism
& Service

From the daily ways we help our friends and neighbors, to the time and talent we devote to community organizations, to how we use our voices to spread awareness and call attention to the causes we care about, every act makes a difference.

VCEI Findings Summary

In 2023, Serve Virginia and the Virginia Service Foundation launched a comprehensive, first-of-its-kind study to understand the state of service, volunteerism and civic action in Virginia, as well as identify community priorities on the state and local levels. The primary insights are represented in this summary, including recommendations about how to best mobilize based on the data. 

Let us know if your organization is interested in partnering with us to bring the VCEI data to your community.

VCEI Data Highlights

how we serve

Every Act Matters

67% of Virginians said they’ve volunteered for an organization in the past year. But if you think that’s all service is, then think again. Every day, we use our talent, treasure and voices to improve the lives of those around us and to support organizations and causes we care about. In fact:

  • 7 out of 10 Virginians said they’ve informally helped out a neighbor in the past year — and 55% said they do so more than once a month.
  • 51% said they’ve donated money or possessions to a non-political community organization.
  • 42% said they’ve started or stopped buying products or services based on the values and practices of companies.
Why we Serve

Experience Inspires Action

42% of Virginians said they contribute to their communities because they have experience and skills they know can help others. But inspiration comes in many forms:

  • 30% said they started contributing because it was an important part of their spirituality or house of worship.

  • 28% said they started giving back because they were helped in a time of need.

  • 49% said they regularly volunteer because helping others gives them a sense of fulfillment in their lives.

where we serve

Top 4 Places Virginians Volunteer

Those who volunteered within the past year most often did so with youth or educational organizations, food pantries or hunger relief organizations, faith communities, or health-related organizations. In addition, in the past year:

  • 62% volunteered with more than one organization.
  • 80% said they volunteered at least once a month.
  • 79% said their level of volunteering increased or remained the same.
civic action

Using Our Voices

68% of Virginians said they voted in a local, state or national election in the past year. But voting isn’t the only way Virginians make their voices heard.

  • 34% said they posted or shared content on social media related to a political or social cause.
  • 26% said they originated or signed a written or virtual petition.
  • 23% said they attended a public meeting to discuss a local issue.
community priorities

Top 3 Needs Facing Communities

When considering the most pressing needs where they live, Virginians most often identified education, health and well-being and housing.

  • 49% of those who chose EDUCATION as a top priority said teacher burnout was the number one issue to address.
  • 59% of those who chose HEALTH AND WELL-BEING as a top priority said behavioral and mental health was a top-two area of need.
  • 82% of those who chose HOUSING as a top priority said affordability of rental properties was the most pressing issue to address.
learn more

The Virginia Community Engagement Index looks at the experiences and priorities of over 6,300 engaged Virginians to better understand community needs, how to create change, the impact of volunteers, and how the service sector can continue to evolve to engage more individuals in actions to help others and promote community resiliency. To learn more about the Index and how it’s being used, check out this recording from the 2023 Virginia Volunteerism Summit. 

Why we Serve

Experience Inspires Action

42% of Virginians said they contribute to their communities because they have experience and skills they know can help others. But inspiration comes in many forms:

  • 30% said they started contributing because it was an important part of their spirituality or house of worship.

  • 28% said they started giving back because they were helped in a time of need.

  • 49% said they regularly volunteer because helping others gives them a sense of fulfillment in their lives.

This material is based upon work supported by AmeriCorps under Grant No 22CABVA001. Opinions or points of view expressed in this document are those of the authors and do not necessarily reflect the official position of, or a position that is endorsed by, AmeriCorps.

VCEI Full Report Findings

The full findings of the VCEI can be found in the following comprehensive reports, which detail data by a variety of demographic factors. 

Learn what respondents feel are the top challenges facing our communities and the most effective ways to address them. 

From “informal” acts of service to organization-based volunteerism and civic action, see how our respondents engage to affect change in their communities. 

Learn more about what motivates people to get involved and stay involved, as well as key demographic distinctions that can be used to target messaging and recruitment.  

Leveraging findings from all three data reports, this narrative summary pulls it all together with insights on what we can do collectively to build a culture of service, volunteerism, and civic engagement. 

Stories of Service

Virginians are making a real difference in their communities by volunteering their time and talents. Every day, we hear remarkable stories about how our volunteers have helped those around them. Know someone who is always helping others? We’d love to hear their story.

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Maria Badillo

Story of Service: Maria Badillo

Maria Badillo's AmeriCorp Family Supported Her Throughout Her Job Search Three months prior to the end of my VISTA year, I began a job search that I hoped would last no more than those ninety days. A millennial with a newly-minted master’s degree should be able to find a solid career job, right? Nine months later, I was nearing the end of a second AmeriCorps contract, this one a fast-paced six months helping men with barriers to employment become job-ready. Ironically. I’d been scheduling regular networking appointments and filling out job applications throughout my contract with the blessing of my...
RICKETTSFRAN10131--C-CAP Director Fran Ricketts 10/24/2013 MATT ARMSTRONG PHOTO

Clyde Roberts

Story of Service: Clyde Roberts

Clyde Roberts, Clinch Valley Community Action Agency Senior Corps – Retired Senior Volunteer Program (RSVP) Volunteer of the Year - RSVP allows seniors to share their skills and talents while serving in a variety of volunteer activities.  Clyde Roberts has served more than 8,600 hours of service in his 14 years as an RSVP volunteer making a tremendous impact to countless veterans in his community. As an RSVP volunteer, he assists veterans with their day-to-day activities so that they may live independently in their homes. Mr. Roberts helps these veterans and their families with necessary paperwork needed for VA benefits, organize...
RICKETTSFRAN10131--C-CAP Director Fran Ricketts 10/24/2013 MATT ARMSTRONG PHOTO

Jean Schiro-Zavela

Story of Service: Jean Schiro-Zavela

Congratulations to Jean Schiro-Zavela - winner of the 2020 Governor's Volunteerism and Community Service Award for Outstanding Adult Volunteer! Since 2011, Jean has dedicated 1,700 hours of volunteer time to Britepaths, a financial literacy program in Northern Virginia. Jean volunteers providing administrative support to the organization and is responsible for entering all of the data needed to implement, assess, and report on the program. In the first 11 months of 2019, Jean was instrumental in documenting and tracking the 900 individuals who attended free financial literacy education classes or who met with a financial planner. Additionally, she entered data for...
RICKETTSFRAN10131--C-CAP Director Fran Ricketts 10/24/2013 MATT ARMSTRONG PHOTO

Teen Helps Low Income Students

Story of Service: Teen Helps Low Income Students

Six months ago, in the midst of online learning, Fairfax County teen Ian Wallace decided to use his love of building computers to help low-income students. Wallace learned his love of computers from his father, who still keeps the original desktop he built in their garage. When it came time for his Eagle Scout project, he decided to teach students of immigrant families how to build computers of their own. “Otherwise, they wouldn’t have a computer, they don’t even have enough money to buy one themself, and I thought it would also be nice since I know how to build...
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Therese Goding

Story of Service: Therese Goding

“Therese has demonstrated an unwavering commitment to our community, consistently going above and beyond to ensure that every individual has access to the necessary resources and support they need to succeed. Her ability to bring people together and create a sense of community has been instrumental in the success of our mentor program. Therese's leadership has been instrumental in our community, as she has successfully united individuals with legal resources, housing support, and even professional mentorship opportunities.” - Steven Johnson, a fellow mentee As the first Mentor Program Coordinator for Resilience Education, a national nonprofit organization based in Charlottesville, Virginia,...
RICKETTSFRAN10131--C-CAP Director Fran Ricketts 10/24/2013 MATT ARMSTRONG PHOTO

Averett University

Story of Service: Averett University

Congratulations to Averett University of Danville - winner of the 2019 Governor's Volunteerism and Community Service Award for Outstanding Educational Institution! Service is woven into the fabric of Averett University. Averett’s mission is to prepare students to serve and lead as catalysts for positive change. The university’s Center for Community Engagement and Career Competitiveness (CCECC) is a primary example of their dedication to service. CCECC is an innovative program which serves as a facilitator for pairing volunteers from Averett, Danville Community College, and Piedmont Community College with local organizations such as God’s Storehouse, the Boys & Girls Club of the Dan...

Award Nominations

Our awards celebrate the passion, commitment, and impact of those who go above and beyond to make a difference in the lives of others. By nominating a deserving candidate, you acknowledge their outstanding contributions and help to inspire others to follow in their footsteps.  Submit your nomination today and help us shine a light on the inspiring stories of service that unite and strengthen our Commonwealth.

What’s Your Volunteer Personality?

Pair your passion with purpose. Take our Volunteer Personality Quiz and find out which volunteer direction is best for you.